If it arrives wrong, we fix it.

If any of these happen, it's on us:

• It arrives damaged or defective.
• The print is faded, cracked, smudged, or not the design you ordered.
• You got a different item, size or color than your confirmation shows.

How: email support@tooner.shop within 30 days of delivery with your order number and a clear photo of the problem. If several items with the same design have the same problem, add one photo or video showing all of them together. Keep the item: there's nothing to send back. We'll reprint it free or refund you, your call.

One thing that isn't a defect: on printed apparel and totes, a print can sit up to half an inch from where it appears in the product photos. That's normal production variation.

First, check the shipping address on your order confirmation and ask your local post office, since carriers sometimes hold packages for pickup.

Still missing? Email support@tooner.shop with your order number. If it hasn't been delivered within 30 days of shipping (45 days for orders outside the U.S.), let us know within a week after that so it still qualifies.

We look at each case with our print partner and the carrier. If the carrier lost it, we reprint it free. If it couldn't be delivered because the address entered at checkout was wrong or incomplete, you can choose a reprint with a new shipping charge or a refund for the items (shipping isn't refunded).

Every item is printed for your order, so there's no shelf to put it back on. That means we can't accept returns or exchanges for a change of mind, or for a size or color that didn't work out the way you hoped.

So we'd rather you get it right the first time: sizing notes live on the FAQ, apparel runs true to size with a relaxed fit, and the boxy cuts are already oversized by design. If you're unsure between two sizes, email us before you order and we'll tell you honestly which one to take.

Refunds go back to the card you paid with. Most banks show them within 5 to 10 business days.

Orders go into production almost immediately (that's what keeps them moving), so we can't promise a change will land in time. Email us the moment you spot the problem and we'll try; if it's already on the press, it's yours, but the reprint and refund cover above still applies if it shows up wrong.